Comprehensive preventative patch management.

Preventative IT maintenance is a critical component of an successful IT infrastructure.  The prevention of downtime is the cornerstone of efficient business operations.  BCS will help you achieve these goals through comprehensive patch management and device monitoring services.  We will ensure your infrastructure is kept current and closely monitored for any signs of potential opportunities to prevent unscheduled downtime. We monitor the heartbeat of your IT infrastructure so you can concentrate on managing and growing your business.


Preventative patch management is a service we depend upon to keep our systems and infrastructure current. Through BCS, we have changed our polices to reflect a preventative IT approach and are now able to schedule our maintenance downtime rather than react to emergency, unscheduled downtime.
— BCS Client, Production Manager

DESKTOPS

365, 24-7 monitoring and alerts, including:

  • Performance monitoring
  • CPU, memory & disk space monitoring
  • Antivirus updates
  • Patch update failures

Preventative maintenance, including:

  • Windows patch whitelisting
  • Windows patch management
  • Windows alert triage and escalation
  • Disk cleanup/temp file deletion
  • Disk health check

servers

24/7 monitoring and alerts, including:

  • Server up/down monitoring
  • Windows service or Linux daemons availability
  • Performance monitoring
  • CPU, memory, paging/swap file & disk space monitoring
  • Event log monitoring
  • Website up/down monitoring
  • Backup monitoring (If required)
  • Antivirus failures

 

Preventative maintenance, including:

  • Windows patch whitelisting
  • Windows patch management
  • Windows alert triage and escalation
  • Windows server services
  • Disk cleanup/temp file deletion
  • Disk health check

network

24/7 monitoring and alerts, including:

  • Switches: Availability, CPU, memory, interface status, errors, discards, port-wise monitoring (server ports only), and device hardware
  • Routers: Availability, CPU, memory, bandwidth, interface status, interface errors, discards, uptime, port-wise traffic monitoring and device hardware
  • Firewalls: Availability, CPU, memory, uptime, interface status, interface errors, IPSec VPN status, and failover status (in the case of redundancy)
  • Wireless Access Points: Availability, interface status, and wireless interface status
  • ISP vendor management (Routers/Firewalls)
  • Reboots
  • Level 1/SOP troubleshooting

(SAN) Storage Area Networks /
(NAS) N
etwork Attached Storage Devices

24/7 monitoring and alerts, including:

  • Firmware updates
  • Upgrade deployments
  • Storage controller processors
  • Storage controller cache memory
  • Storage controller & disk drive cabinet power supply & fans
  • Storage ports (storage controller / disk drive cabinets)
  • Disk drives
  • RAID groups
  • LUNs
  • Capacity (SAN- must have MANAGE for Server; NAS- Query NAS device)
  • Storage array firmware update/upgrade deployment (Upon ticket submittal)
  • Verification of availability and requirements of firmware update/upgrade
  • Update/upgrade the storage arrays controllers
  • Validate controllers have rebooted and operational
  • Execute CIFS and NFS mounts (NAS)