Comprehensive preventative patch management.
Preventative IT maintenance is a critical component of an successful IT infrastructure. The prevention of downtime is the cornerstone of efficient business operations. BCS will help you achieve these goals through comprehensive patch management and device monitoring services. We will ensure your infrastructure is kept current and closely monitored for any signs of potential opportunities to prevent unscheduled downtime. We monitor the heartbeat of your IT infrastructure so you can concentrate on managing and growing your business.
DESKTOPS
365, 24-7 monitoring and alerts, including:
Performance monitoring
CPU, memory & disk space monitoring
Antivirus updates
Patch update failures
Preventative maintenance, including:
Windows patch whitelisting
Windows patch management
Windows alert triage and escalation
Disk cleanup/temp file deletion
Disk health check
servers
24/7 monitoring and alerts, including:
Server up/down monitoring
Windows service or Linux daemons availability
Performance monitoring
CPU, memory, paging/swap file & disk space monitoring
Event log monitoring
Website up/down monitoring
Backup monitoring (If required)
Antivirus failures
Preventative maintenance, including:
Windows patch whitelisting
Windows patch management
Windows alert triage and escalation
Windows server services
Disk cleanup/temp file deletion
Disk health check
network
24/7 monitoring and alerts, including:
Switches: Availability, CPU, memory, interface status, errors, discards, port-wise monitoring (server ports only), and device hardware
Routers: Availability, CPU, memory, bandwidth, interface status, interface errors, discards, uptime, port-wise traffic monitoring and device hardware
Firewalls: Availability, CPU, memory, uptime, interface status, interface errors, IPSec VPN status, and failover status (in the case of redundancy)
Wireless Access Points: Availability, interface status, and wireless interface status
ISP vendor management (Routers/Firewalls)
Reboots
Level 1/SOP troubleshooting
(SAN) Storage Area Networks /
(NAS) Network Attached Storage Devices
24/7 monitoring and alerts, including:
Firmware updates
Upgrade deployments
Storage controller processors
Storage controller cache memory
Storage controller & disk drive cabinet power supply & fans
Storage ports (storage controller / disk drive cabinets)
Disk drives
RAID groups
LUNs
Capacity (SAN- must have MANAGE for Server; NAS- Query NAS device)
Storage array firmware update/upgrade deployment (Upon ticket submittal)
Verification of availability and requirements of firmware update/upgrade
Update/upgrade the storage arrays controllers
Validate controllers have rebooted and operational
Execute CIFS and NFS mounts (NAS)