Co-Managed IT Services
More capacity. More expertise. Still your IT team.
Your internal IT team stays in control. BCS works as a true extension of that team, adding the people, technical depth, coverage, and project support you need without forcing you into a one-size-fits-all model.
Use BCS where you need us most.
Take one tier, two tiers, all three, or any combination in between. Co-managed IT should flex around your team, not force your team to flex around a provider.
You keep control
Your team keeps ownership of the environment, priorities, and internal relationships.
We fill the gaps
Add capacity or expertise exactly where your internal team needs it.
Scale when needed
Increase support for growth, vacations, projects, transitions, or periods of heavy demand.
Access deeper expertise
Give your team another escalation path for networking, cloud, security, and infrastructure.
Flexible Coverage
Support where your team needs it most.
Co-managed IT is not a fixed package. We can take ownership of specific responsibilities, provide overflow capacity, or simply become the escalation resource your team can call when the work goes beyond their current bandwidth.
Service Desk & User Support
Offload Tier 1 requests, overflow tickets, onboarding, access issues, and everyday user support.
Infrastructure & Systems
Support servers, virtualization, endpoints, storage, patching, and day-to-day systems administration.
Microsoft Cloud
Add expertise around Microsoft 365, Entra ID, Intune, Azure, identity, licensing, and cloud administration.
Networking
Extend your team with switching, wireless, firewall, VPN, connectivity, and network design support.
Cybersecurity
Add security operations, endpoint protection, identity security, email protection, backup, and strategic guidance.
Projects & Tier 3 Escalation
Bring in senior engineering for migrations, upgrades, complex troubleshooting, architecture, and major initiatives.
How It Works
Clear roles. No turf wars.
Before support begins, we define exactly where your team leads, where BCS leads, and where responsibilities are shared. Everyone knows who owns what.
Understand your team
We start with your people, current responsibilities, technology stack, pain points, and backlog.
Build the coverage model
Together we decide what stays internal, what BCS owns, and how tickets and escalations should flow.
Operate as one team
BCS becomes an extension of your internal IT department with clear communication, documentation, and escalation paths.
Built Around Your Team
Tell us where your team needs help.
Whether you need us to own Tier 1, provide Tier 2 capacity, become your Tier 3 escalation team, or build a mix across all three, we can design the support model around how your IT department actually works.
Talk With BCS →