BCS Services Pricing

For a full breakdown of what’s included, please see the comparison table above or select Learn More on the plan you’re interested in. Each plan is also backed by our help desk, which maintains a 98% customer satisfaction rating, with 90% of tickets resolved in under 90 minutes.

Neither. BCS support plans are priced per user and include unlimited remote support, so you don’t have to worry about a meter running every time you call or submit a ticket. Select plans also include onsite support. More than 95% of support requests can typically be resolved remotely, allowing our team to get users back to work quickly without waiting for an onsite visit.

Project labor is included with all BCS fully managed plans, helping eliminate surprise labor costs when your technology needs to change. BCS Support and BCS Support Plus do not include project work. For our fully managed clients, hardware, software, licensing, and other third-party costs are separate, but the labor to implement and configure those solutions is included. At BCS, we believe in removing friction wherever we can. If we’re recommending a new server, network upgrade, or other technology project, we don’t think you should also have to worry about a separate labor bill to put it in place. With BCS Complete, included project labor also extends to onsite project work.

BCS Secure User is included with BCS Complete, but it can be added to any BCS support plan. This gives you the flexibility to choose the level of IT support that works best for your organization while still adding the additional cybersecurity protection included with BCS Secure User.

BCS Support focuses on responsive day-to-day IT support and essential technology management. BCS Managed provides a more proactive level of ownership, adding dedicated technical leadership, infrastructure management, project work, strategic planning, compliance readiness, and ownership of your technology environment.

Our team will review your number of users, technology environment, infrastructure, support requirements, security needs, and business goals. From there, we can recommend the level of service that gives your organization the right amount of support without paying for services you do not need.

Most BCS plans do not have a minimum user requirement. BCS Support Plus is the only plan with a minimum, requiring at least 25 users. All other plans can scale based on the size and needs of your organization.

Yes. Our pricing is designed to scale with your organization. Volume-based pricing begins at 40+ users, with additional pricing tiers as your user count grows, continuing through 300+ users. This allows larger organizations to receive a lower per-user rate while maintaining the same level of service, support, and security.

Yes. BCS support plans are designed to be flexible as your organization and technology needs evolve. You can move into a more comprehensive plan as your support, infrastructure, project, or cybersecurity needs grow, or transition to a more streamlined level of service if your needs change in the other direction. Our team can help ensure your plan continues to align with your organization.

As much or as little as you’d like. Some clients prefer regular meetings and visibility into technology decisions, while others want BCS to take the lead and handle IT behind the scenes. Either way, we keep you informed through proactive communication, regular reviews, and visibility into your technology environment without requiring you to manage the day-to-day.